Delivery times during COVID-19

Delivery times during COVID-19

August 06, 2020 3 Comments

09.09.2020 Update

DUE TO INTERNATIONAL DISRUPTIONS IN STANDARD MAIL DELIVERY AT THE MOMENT ALL INTERNATIONAL SHIPMENTS WILL BE SENT VIA EITHER DHL OR UPS. THANK YOU FOR YOUR UNDERSTANDING. 

We hope everyone is healthy & safe

During the pandemic shipping carriers are prioritizing medical equipment and supplies shipments which can cause delays in standard mail delivery in some areas, inside the country and out. Aside from that challenge they are also having limited transportation. Canada is slightly more affected by this and we are just asking for little patience. 

We will try to compensate for that delay by processing your orders faster and working extended hours. Don’t hesitate to reach out if you need your package faster than via options offered on the website.

Please keep this in mind when placing the order and don't hesitate to reach out to us if you have any questions. 

Stay healthy & safe

Your NEPTN team

Maria, EJ, Suzana & Wolf



3 Responses

J.R. Rognrud
J.R. Rognrud

July 01, 2020

It’s a quality product.
Delivered in a timely fashion.

Mark
Mark

May 19, 2020

Just received my two bracelets and they exceeded my expectations. Great quality and look. Will be buying allot more!!!

Colin W. Barmstone
Colin W. Barmstone

May 04, 2020

Could you please verify if my order has been processed, l realize there are more important orders that have to be filled before mine. I purchased mine on April 21st order # 22587. I understand if there is a delay, I can wait I just need to know whether Or not my order has fallen between the cracks thanks. Sincerely Colin W. Barmstone

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FINDING PERFECT SIZE

This page is here to help you to find the perfect bracelet size for your wrist.

You will also find information regarding what to do if you want to change sizes after receiving your order.

FINDING THE PERFECT SIZE:

Measure your wrist with tape measure and choose from the chart below your correct NEPTN size.

Shown measurements are wrist circumference, not bracelet lengths. Lengths vary based on bracelet thickness. 

WHEN MEASURING YOUR WRIST MAKE SURE YOU ARE NOT USING A STRING, TWINE, CABLE OR ANYTHING THAT IS THICKER THAN 1/16 OF INCH AS IT WILL GIVE YOU INACCURATE MEASUREMENT.

We add just the right amount of length to your final bracelet so that it will fit perfect.
No matter which kind of claps or whether it is a single or double or even triple bracelet.

If you are between sizes, please contact us to hello@neptn.us or chat live on our website, so we can help you find correct size

Check the two pictures below for the perfect bracelet size

Women wrist circumferences:

women sizing guide

Men wrist circumference:

Men sizing guide

 

If you don't have a measuring tape on hand, you can print PDF below instead and cut out the NEPTN measurements.

 If you don't have printer, you can use simple twine, wrap it around your wrist the way you'd like for bracelet to fit and measure the length with ruler - that will be your wrist circumference. 

PLEASE PRINT ON LETTER SIZE OR A4 IN LANDSCAPE MODE AND NO SCALING TO GET THE MOST PRECISE MEASUREMENT 

Click on on the picture below to download the PDF picture:


___________________________________________________________

* For ANY questions regarding size or custom sizing please email us at hello@neptn.us or chat with us live on FB: NEPTN (US, GB, AU...) or IG @neptnbrand
We are very responsive, so don't hesitate to reach out! It will save you a lot of time later on when you don't have to send it back for resizing :)

SIZE CHANGE AFTER RECEIVING

We want you to have a long-lasting excellent experience with your new NEPTN jewelry. The perfect fit is an essential part of that. This is why we make it easy for you to change your size.

Just follow these steps and we will change your NEPTN piece to the desired size.

*PLEASE NOTE: wrist circumference is not the same as bracelet length. Length of bracelets will vary based on their thickness.  

1. Print out our SIZE CHANCE form. Please click the link below to download the PDF file:
SIZE CHANGE FORM

 
2. Fill in your desired size as well as your order number and your name.

3. Send the filled out SIZE CHANGE form and the NEPTN jewelry to our office address: 

Please add 5 USD for new shipping & handling.

    NEPTN-US LLC
    5161 COLLINS AVE
                                                            #1406
    MIAMI BEACH, FL
    33140

     

    4. Upon receiving your item, we will take care of new length and send back to you as fast as possible.

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