FAQ (3min read)
SIZE CHANGE/WRONG MEASUREMENT:
If your NEPTN bracelet/necklace does not fit perfectly, we will gladly exchange it for you. To meet free change requirements bracelet/choker needs to be in perfect condition. If clasp is damaged you will be charged a fee for clasp replacement ($7-$12 depending on the style)
Simply send the bracelet/necklace back to us with the original ORDER NUMBER and corrections requested (e.g. "please make it 1 cm longer/shorter"). Additionally, please include an additional 5 USD for return postage/packaging.
If you have any questions about size change please email us at: firstname.lastname@example.org
If you believe you have received an incorrect order (i.e. wrong color/product) or experience any quality issues, please send the product(s) back. Be sure to also include the changes that need to be. We guarantee that all replacements/repairs are done quickly.
I DIDN’T RECEIVE ORDER/SHIPPING CONFIRMATION:
Order confirmations are automatically sent out through our shopping system. If you didn't receive it we either ended up in your spam filter or you provided us with the wrong email address.
DELIVERY TIME/DELIVERY CONFIRMATION:
Orders are completed and shipped within 3 business days. Information regarding any unexpected delays or delivery issues will be communicated via blog post in our Shop or directly via email.
Once completed, you will receive a confirmation email, detailing the status of your order.
*If you filled in incorrect address and package is sent back to us you will be responsible for new shipping expenses to send package again
NEPTN is not responsible for any delays caused by carrier due to inclement weather, inaccessibility to delivery location, or any other circumstances that we can't control.
We will gladly tailor our bracelets to any size you wish. If you require a different size than the ones we already have in the shop, just write to us at email@example.com with your specifications.
SURCHARGE FOR OVERSIZING REQUESTS (BIGGER THAN 22"/50 CM)
For sizes bigger than the ones offered in the shop, there will be an additional 6 USD charged per centimeter.
PAYMENT METHOD / BANK TRANSFER / PAYPAL eCHECK
If you decide to pay via bank transfer or PayPal eCheck please anticipate a slight delay in the fulfillment of your order while our bank processes the request.
*NOTE REGARDING ORDERS AND PAYMENTS: If your email address you provide is incorrect, you will be unable to receive your confirmation email. Additionally, we do not issue any claims on unpaid orders. If payment is not received within 2 weeks, you will receive a reminder email. After 4 weeks without payment, we cancel your order and you will receive a cancelation email.
If you are returning a gift that you received, you will be issued store credit. No refunds are available on gifts.
We strive to ensure that all orders are completed and shipped as soon as possible.
If you have any concerns ,feel free to contact us directly and we will answer your email requests as soon as possible; however, due to high volume of communications, we may not always answer straight away.
NEPTN is not into mass production and we want to keep it that way.
We take pride in our products, and want you to enjoy the full experience of NEPTN. If you are not satisfied with your product, we believe that there are almost no problems that cannot be resolved with a stamp.
However, NEPTN reserves right to delete or ban any harmful or negative content from social media pages if those comments were not made by customer. All customers comments good or bad will remain on social media pages with proper answer.
With all handmade products, please understand that human error can sometimes occur. For example, if one end of the leather falls out of the clasp, please see the section related to adjustments. Once a product has been returned, we will fix the issue and ship your product back to you.
Any information regarding a delay in your order will be communicated via our Shop blog or directly via email.
Size change & return address:
United States© NEPTN
sign up for newsletter