FAQ

FAQ (3min read)

SIZE CHANGE/WRONG MEASUREMENT:  

If your NEPTN bracelet/necklace does not fit perfectly, we will gladly exchange it for you. To meet free change requirements bracelet/choker needs to be in perfect condition. If clasp is damaged you will be charged a fee for clasp replacement ($7-$12 depending on the style)

Simply send the bracelet/necklace back to us with the original ORDER NUMBER and corrections requested  (e.g. "please make it 1 cm longer/shorter"). Additionally, please include an additional 5 USD for return postage/packaging.

If you have any questions about size change please email us at: sizechange@neptn.us

Return address:

NEPTN-US LLC
5161 COLLINS AVE
#1406
MIAMI BEACH, FL
33140
US

 

WARRANTY/THUNDERSTORM:

If you believe you have received an incorrect order (i.e. wrong color/product) or experience any quality issues, please send the product(s) back. Be sure to also include the changes that need to be. We guarantee that all replacements/repairs are done quickly.

Return address:

NEPTN-US LLC
5161 COLLINS AVE
#1406
MIAMI BEACH, FL
33140
US
NEPTN reserves right to refuse return/refund if the return policy is abused. 
Returns and refunds limited to two times per customer. No exceptions. 

 

I DIDN’T RECEIVE ORDER/SHIPPING CONFIRMATION:

Order confirmations are automatically sent out through our shopping system. If you didn't receive it we either ended up in your spam filter or you provided us with the wrong email address.

 

DELIVERY TIME/DELIVERY CONFIRMATION:

Orders are completed and shipped within 3 business days. Information regarding any unexpected delays or delivery issues will be communicated via blog post in our Shop or directly via email.

Once completed, you will receive a confirmation email, detailing the status of your order.

  *If you filled in incorrect address and package is sent back to us you will be responsible for new shipping expenses to send package again

NEPTN is not responsible for any delays caused by carrier due to inclement weather, inaccessibility to delivery location, or any other circumstances that we can't control.

Due to high level on complaints about import tax charges in UK, we will from now on ship to UK only per request. 

TAILOR-MADE SIZE

We will gladly tailor our bracelets to any size you wish. If you require a different size than the ones we already have in the shop, just write to us at tailormade@neptn.us with your specifications.

 

SURCHARGE FOR OVERSIZING REQUESTS (BIGGER THAN 22"/50 CM)
For sizes bigger than the ones offered in the shop, there will be an additional 6 USD charged per centimeter.

 

PAYMENT METHOD / BANK TRANSFER / PAYPAL eCHECK
If you decide to pay via bank transfer or PayPal eCheck please anticipate a slight delay in the fulfillment of your order while our bank processes the request. 

 

*NOTE REGARDING ORDERS AND PAYMENTS: If your email address you provide is incorrect, you will be unable to receive your confirmation email. Additionally, we do not issue any claims on unpaid orders. If payment is not received within 2 weeks, you will receive a reminder email. After 4 weeks without payment, we cancel your order and you will receive a cancelation email.

If you are returning a gift that you received, you will be issued store credit. No refunds are available on gifts.

GENERAL

We strive to ensure that all orders are completed and shipped as soon as possible.
If you have any concerns ,feel free to contact us directly and we will answer your email requests as soon as possible; however, due to high volume of communications, we may not always answer straight away.

HOLIDAY SALE 

Only items bought on holiday sale are not eligible for refunds.


NEPTN is not into mass production and we want to keep it that way.

 

We take pride in our products, and want you to enjoy the full experience of NEPTN. If you are not satisfied with your product, we believe that there are almost no problems that cannot be resolved with a stamp.

However, NEPTN reserves right to delete or ban any harmful or negative content from social media pages if those comments were not made by customer. All customers comments good or bad will remain on social media pages with proper answer. 

 

With all handmade products, please understand that human error can sometimes occur. For example, if one end of the leather falls out of the clasp, please see the section related to adjustments. Once a product has been returned, we will fix the issue and ship your product back to you. 

 

Any information regarding a delay in your order will be communicated via our Shop blog or directly via email.

 

Size change & return address: 

NEPTN-US LLC
5161 COLLINS AVE
#1406
MIAMI BEACH, FL
33140
US


United States© NEPTN


FINDING PERFECT SIZE

This page is here to help you to find the perfect bracelet size for your wrist.

You will also find information regarding what to do if you want to change sizes after receiving your order.

FINDING THE PERFECT SIZE:

Measure your wrist with tape measure and choose from the chart below your correct NEPTN size.

Shown measurements are wrist circumference, not bracelet lengths. Lengths vary based on bracelet thickness. 

WHEN MEASURING YOUR WRIST MAKE SURE YOU ARE NOT USING A STRING, TWINE, CABLE OR ANYTHING THAT IS THICKER THAN 1/16 OF INCH AS IT WILL GIVE YOU INACCURATE MEASUREMENT.

We add just the right amount of length to your final bracelet so that it will fit perfect.
No matter which kind of claps or whether it is a single or double or even triple bracelet.

If you are between sizes, please contact us to hello@neptn.us or chat live on our website, so we can help you find correct size

Check the two pictures below for the perfect bracelet size

Women wrist circumferences:

women sizing guide

Men wrist circumference:

Men sizing guide

 

If you don't have a measuring tape on hand, you can print PDF below instead and cut out the NEPTN measurements.

 If you don't have printer, you can use simple twine, wrap it around your wrist the way you'd like for bracelet to fit and measure the length with ruler - that will be your wrist circumference. 

PLEASE PRINT ON LETTER SIZE OR A4 IN LANDSCAPE MODE AND NO SCALING TO GET THE MOST PRECISE MEASUREMENT 

Click on on the picture below to download the PDF picture:


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* For ANY questions regarding size or custom sizing please email us at hello@neptn.us or chat with us live on FB: NEPTN (US, GB, AU...) or IG @neptnbrand
We are very responsive, so don't hesitate to reach out! It will save you a lot of time later on when you don't have to send it back for resizing :)

SIZE CHANGE AFTER RECEIVING

We want you to have a long-lasting excellent experience with your new NEPTN jewelry. The perfect fit is an essential part of that. This is why we make it easy for you to change your size.

Just follow these steps and we will change your NEPTN piece to the desired size.

*PLEASE NOTE: wrist circumference is not the same as bracelet length. Length of bracelets will vary based on their thickness.  

1. Print out our SIZE CHANCE form. Please click the link below to download the PDF file:
SIZE CHANGE FORM

 
2. Fill in your desired size as well as your order number and your name.

3. Send the filled out SIZE CHANGE form and the NEPTN jewelry to our office address: 

Please add 5 USD for new shipping & handling.

    NEPTN-US LLC
    5161 COLLINS AVE
                                                            #1406
    MIAMI BEACH, FL
    33140

     

    4. Upon receiving your item, we will take care of new length and send back to you as fast as possible.

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    IG @neptnbrand