NEPTN jewelry is handmade individually for you.
Occasionally, issues do arise.
Here follows a list of the most common defects:
Adhesive failure: We use the best available two-component adhesive.
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly.
*Adhesive failure warranty doesn't apply for misuse of product. For example, having bracelet/necklace/choker/keychain soaked under the water for long periods of time for clasps that are not waterproof.
Tarnish or rust on the magnets:
If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial rust. This superficial rust can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Fortunately we have had just a few complaints with this issue in the past. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee.
A magnet comes loose or is lost:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.
If one of the above mentioned issues appear (or any other issue) please write an email to:
email@example.com or send the damaged piece directly back to us:
May you enjoy your new NEPTN jewelry for many years to come.