WARRANTY

NEPTN jewelry is handmade individually for you.

Occasionally, issues do arise.
Here follows a list of the most common defects:

Adhesive failure: We use the best available two-component adhesive. 
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly. DO NOT TRY TO REPAIR ITEM YOURSELF OR THE WARRANTY WILL NOT APPLY AND YOU WILL BE CHARGED CLASP REPLACEMENT FEE.
*Adhesive failure warranty doesn't apply for misuse of product. For example, having bracelet/necklace/choker/keychain soaked under the water, especially salty water, for long periods of time. 

Tarnish or rust on the magnets:

If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial discoloration. This superficial discoloration can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee. 

 

A magnet comes loose:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.

If you lose your bracelet due to your own negligence product will NOT be replaced or offered compensation. Unless clasp failure is reported in first week of receiving.

If you didn't take care of your bracelet like suggested in our CARE INSTRUCTIONS page, warranty will not apply. 

Our bracelets are inspired by the sea and ocean God NEPTUNE but we do not recommend long and constant water exposure, especially for leather styles and warranty will not be applied if bracelet gets damaged this way. 

If one of the above mentioned issues appear (or any other issue) please write an email to:

thunderstorm@neptn.us or send the damaged piece directly back to us:

Return address:

NEPTN
5161 Collins Ave #1406

Miami Beach
FL 33140
USA

 

May you enjoy your new NEPTN jewelry for many years to come.

FINDING PERFECT SIZE

This page is here to help you to find the perfect bracelet size for your wrist.

You will also find information regarding what to do if you want to change sizes after receiving your order.

FINDING THE PERFECT SIZE:

Measure your wrist with tape measure and choose from the chart below your correct NEPTN size.

Shown measurements are wrist circumference, not bracelet lengths. Lengths vary based on bracelet thickness. 

WHEN MEASURING YOUR WRIST MAKE SURE YOU ARE NOT USING A STRING, TWINE, CABLE OR ANYTHING THAT IS THICKER THAN 1/16 OF INCH AS IT WILL GIVE YOU INACCURATE MEASUREMENT.

We add just the right amount of length to your final bracelet so that it will fit perfect.
No matter which kind of claps or whether it is a single or double or even triple bracelet.

If you are between sizes, please contact us to hello@neptn.us or chat live on our website, so we can help you find correct size

Check the two pictures below for the perfect bracelet size

Women wrist circumferences:

women sizing guide

Men wrist circumference:

Men sizing guide

 

If you don't have a measuring tape on hand, you can print PDF below instead and cut out the NEPTN measurements.

 If you don't have printer, you can use simple twine, wrap it around your wrist the way you'd like for bracelet to fit and measure the length with ruler - that will be your wrist circumference. 

PLEASE PRINT ON LETTER SIZE OR A4 IN LANDSCAPE MODE AND NO SCALING TO GET THE MOST PRECISE MEASUREMENT 

Click on on the picture below to download the PDF picture:


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* For ANY questions regarding size or custom sizing please email us at hello@neptn.us or chat with us live on FB: NEPTN (US, GB, AU...) or IG @neptnbrand
We are very responsive, so don't hesitate to reach out! It will save you a lot of time later on when you don't have to send it back for resizing :)

SIZE CHANGE AFTER RECEIVING

We want you to have a long-lasting excellent experience with your new NEPTN jewelry. The perfect fit is an essential part of that. This is why we make it easy for you to change your size.

Just follow these steps and we will change your NEPTN piece to the desired size.

*PLEASE NOTE: wrist circumference is not the same as bracelet length. Length of bracelets will vary based on their thickness.  

1. Print out our SIZE CHANCE form. Please click the link below to download the PDF file:
SIZE CHANGE FORM

 
2. Fill in your desired size as well as your order number and your name.

3. Send the filled out SIZE CHANGE form and the NEPTN jewelry to our office address: 

Please add 5 USD for new shipping & handling.

    NEPTN-US LLC
    5161 COLLINS AVE
                                                            #1406
    MIAMI BEACH, FL
    33140

     

    4. Upon receiving your item, we will take care of new length and send back to you as fast as possible.

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    IG @neptnbrand