NEPTN jewelry is handmade individually for you.
Occasionally, issues do arise.
Here follows a list of the most common defects:
We use the best available two-component adhesive.
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a limited one year warranty. Just send us the damaged piece and we will repair it for you quickly. DO NOT TRY TO REPAIR ITEM YOURSELF OR THE WARRANTY WILL NOT APPLY AND YOU WILL BE CHARGED CLASP REPLACEMENT FEE.
*Adhesive failure warranty doesn't apply for misuse of product. For example, having bracelet/necklace/choker/key-chain soaked under the water, especially salty water, for long periods of time. Normal wear and tear are also not subject to warranty, like scratched leather, magnets, clasps, rust on magnets or losing magnetic power etc...
AS OF APRIL 1st, 2023 WE WILL NOT OFFER LIFETIME WARRANTY ON OUR PRODUCTS. WE CAME TO THIS AGREEMENT AFTER NUMEROUS ABUSE OF OUR POLICY. OUR PRODUCTS ARE MADE OF PREMIUM MATERIALS AND IT SHOULD BE TREATED AT SUCH. FROM APRIL 1st, 2023 WE WILL CONTINUE TO GIVE WARRANTY ON OUR PRODUCTS, BUT IT WILL BE 1 YEAR LIMITED WARRANTY. THIS MEANS IF WE NOTICE THAT BRACELETS HAVE BEEN MISUSED, SOAKED UNDER WATER AND OTHER LIQUIDS, RAN OVER WITH A CAR, CHEWED BY PET OR OTHER ANIMALS AND SIMILAR DAMAGES, WARRANTY WON'T BE ACCEPTED. FURTHER MORE, EVERY CUSTOMER WILL BE ELIGIBLE FOR UP TO 2 REPLACEMENTS, NO EXCEPTIONS.
Tarnish or rust on the magnets:
If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial discoloration. This superficial discoloration can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee.
Engraving is fading:
Our clasps are deeply engraved and engraving is colored with oil paint which will over time fade. Since this is considered normal wear and tear, it is not covered by warranty.
A magnet comes loose:
For this issue we provide you with a one year limited warranty. Just send us the damaged piece back and we will exchange the clasp for you.
If you lose your bracelet due to your own negligence product will NOT be replaced or offered compensation. Unless clasp failure is reported in first week of receiving.
If you didn't take care of your bracelet like suggested in our CARE INSTRUCTIONS page, warranty will not apply.
Our bracelets are inspired by the sea and ocean God NEPTUNE but we do not recommend long and constant water exposure, especially for leather styles and warranty will not be applied if bracelet gets damaged this way.
If one of the above mentioned issues appear (or any other issue) please write an email to:
firstname.lastname@example.org or send the damaged piece directly back to us:
May you enjoy your new NEPTN jewelry for many years to come.