PRODUCTION & PACKAGING

Our products are designed in Italy and engineered in Germany.
The production is handmade and the workshop for the USA is located in Miami.
We use only the highest quality materials: the leather originates from Italy and
our Core leather comes from the south of Germany and is vegetable tanned.
Only renewable tanning agents  are used.
Every NEPTN jewelry piece is individually packed in
protective cotton bags and packaged in our NEPTN carton boxes. 
HANDMADE FOR YOU IN USA
NEPTN
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DELIVERY & POSTAGE

Shipping costs: We ship with USPS.

ORDERS WITHIN US: 0.00 USD PER ORDER (INCLUDING PUERTO RICO)
EXPEDITE SHIPPING 7.95 USD (3 BUSINESS DAYS)
SHIPPING TO CANADA IS 8.50 USD
INTERNATIONAL SHIPPING IS 10.50 USD PER ORDER
INTERNATIONAL EXPEDITE SHIPPING (3-6 BUSINESS DAYS) 45 USD PER ORDER

FREE SHIPPING WORLD WIDE ON ORDERS OVER 249.00 USD

Usually orders are shipped out within 1 - 3 after your order was placed.

To avoid shipping delays, please make sure that you filled in the correct address. The address labels are generated automatically.


For shipping Netherlands (Holland), Belgium & Luxemburg please visit www.neptn.nl
For shipping to Germany, Austria & Switzerland please visit www.neptn.de 
For shipping to Australia and New Zealand please visit www.neptn.co.au 
For shipping to Russia please visit www.neptn.ru

For all other international shipping stay on our page :)

For any additional questions regarding shipping please email us to hello@neptn.us 

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CARE INSTRUCTIONS:


In order for you to enjoy your NEPTN jewelry for a long time, here are some useful tips on how to care your leather and magnets.

CARE INSTRUCTIONS:
IN ORDER TO EXTEND LONGEVITY OF YOUR NEPTN BRACELET, HERE ARE SOME USEFUL TIPS ON HOW TO CARE FOR YOUR LEATHER PRODUCT.
PRO TIP:
WEAR, WEAR, WEAR.
THIS GIVES A FANTASTIC PATINA TO THE LEATHER AND IT BECOMES
SMOOTH AND SOFT.
IF YOUR BRACELET / NECKLACE GETS WET, IT SHOULD BE WIPED DRY
TO AVOID DRYNESS AND CRACKING OVER TIME.
MAKE SURE TO KEEP THE CLASPS DRY TO AVOID CORROSION
& KEEP YOUR NEPTN PRODUCT LOOKING AMAZING.
AFTER SWEATING WE RECOMMEND THAT YOU CLEAN
YOUR BRACELET / NECKLACE WITH A WET TISSUE.
RUB IN ANY LEATHER CARE PRODUCT EVERY FEW WEEKS FOR THE BEST RESULTS (WE RECOMMEND BEESWAX LEATHER BALM OR ECCO OIL-WAX).
LET IT ABSORB FOR ONE TO TWO HOURS AND POLISH IT WITH A SOFT TISSUE FOR LONG LASTING JOY WITH NEPTN BRACELETS / NECKLACES.

 

We wish you long lasting joy with your NEPTN bracelet / necklace / keyholder

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LIFETIME WARRANTY

NEPTN jewelry is handmade individually for you.

Occasionally, issues do arise.
Here follows a list of the most common defects:

Adhesive failure: We use the best available two-component adhesive. 
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly.

 

Tarnish or rust on the magnets:

If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial rust. This superficial rust can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Fortunately we have had just a few complaints with this issue in the past. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee. 

 

A magnet comes loose or is lost:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.

 

If one of the above mentioned issues appear (or any other issue) please write an email to:

thunderstorm@neptn.us or send the damaged piece directly back to us:

Return address:

5161 Collins Ave #1406
Miami Beach
FL 33140
USA

 

May you enjoy your new NEPTN jewelry for many years to come.