Shipping costs: We ship with USPS.
ORDERS WITHIN US: 0.00 USD PER ORDER (INCLUDING PUERTO RICO)
EXPEDITE SHIPPING 7.95 USD (3 BUSINESS DAYS)
SHIPPING TO CANADA IS 6.00 USD
INTERNATIONAL SHIPPING IS 11.50 USD PER ORDER
INTERNATIONAL EXPEDITE SHIPPING (3-6 BUSINESS DAYS) 45 USD PER ORDER
FREE SHIPPING WORLD WIDE ON ORDERS OVER 249.00 USD
shipping out is usually within 24 - 36 hours after order is being placed
To avoid shipping delays, please make sure that you filled in the correct address. The address labels are generated automatically.
NEPTN is not responsible for any delays caused due to incorrect address
For shipping Netherlands (Holland), Belgium & Luxemburg please visit www.neptn.nl
For shipping to Germany, Austria & Switzerland please visit www.neptn.de
For shipping to Russia please visit www.neptn.ru
For all other international shipping stay on our page :)
For any additional questions regarding shipping please email us to email@example.com
In order for you to enjoy your NEPTN jewelry for a long time, here are some useful tips on how to care your leather and magnets.
We wish you long lasting joy with your NEPTN bracelet / necklace / keyholder
NEPTN jewelry is handmade individually for you.
Occasionally, issues do arise.
Here follows a list of the most common defects:
Adhesive failure: We use the best available two-component adhesive.
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly.
Tarnish or rust on the magnets:
If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial rust. This superficial rust can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Fortunately we have had just a few complaints with this issue in the past. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee.
A magnet comes loose or is lost:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.
If one of the above mentioned issues appear (or any other issue) please write an email to:
firstname.lastname@example.org or send the damaged piece directly back to us:
May you enjoy your new NEPTN jewelry for many years to come.