Shipping costs: We ship with USPS.
US STANDARD: 3.95 USD PER ORDER (INCLUDING PUERTO RICO)
EXPEDITE SHIPPING 9.95 USD (2-5 BUSINESS DAYS)
2 DAY DELIVERY WITHIN CONTINENTAL US: 35 USD
SHIPPING TO CANADA 20USD for standard shipping
DHL INTERNATIONAL SHIPPING IS CALCULATED BASED ON YOUR ZIP CODE AT THE CHECKOUT (approx 30-50 USD)*
MORE SHIPPING OPTIONS AVAILABLE DURING HOLIDAYS
shipping out is usually within 24 - 48 hours after order is being placed
To avoid shipping delays, please make sure that you filled in the correct address. The address labels are generated automatically.
NEPTN is not responsible for any delays caused due to incorrect address
*Customer is responsible for paying customs duties as they are different in every country. In case of mistakes made when typing address or to schedule redelivery, customer will be responsible for any additional shipping charges.
For shipping Netherlands (Holland), Belgium & Luxemburg please visit www.neptnbrand.com
For shipping to Germany, Austria & Switzerland please visit www.neptn.de
For shipping to Russia please visit www.neptn.ru
For all other international shipping stay on our page :)
For any additional questions regarding shipping please email us to firstname.lastname@example.org
In order for you to enjoy your NEPTN jewelry for a long time, here are some useful tips on how to care your leather and magnets.
We wish you long lasting joy with your NEPTN bracelet / necklace / keyholder
NEPTN jewelry is handmade individually for you.
Occasionally, issues do arise.
Here follows a list of the most common defects:
Adhesive failure: We use the best available two-component adhesive.
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly.
Tarnish or rust on the magnets:
If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial rust. This superficial rust can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Fortunately we have had just a few complaints with this issue in the past. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee.
A magnet comes loose or is lost:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.
If one of the above mentioned issues appear (or any other issue) please write an email to:
email@example.com or send the damaged piece directly back to us:
WE HAVE THE NEW ADDRESS
May you enjoy your new NEPTN jewelry for many years to come.
NEPTN THE ROMAN SEA GOD STANDS AS A SYMBOL OF FREEDOM
THE FEELING OF FREEDOM EXISTS ONLY IN THE PRESENT MOMENT
OUR JEWELRY REMINDS US OF THAT
ON SEA & ON LAND
YOUR NEPTN TEAM