Shipping costs: We ship with USPS.
US STANDARD: 0.00 USD PER ORDER OVER $34 (INCLUDING PUERTO RICO)
EXPEDITE SHIPPING 7.95 USD (2-5 BUSINESS DAYS)
2 DAY DELIVERY WITHIN CONTINENTAL US: 35 USD
SHIPPING TO CANADA only upon request
DHL INTERNATIONAL SHIPPING IS CALCULATED BASED ON YOUR ZIP CODE AT THE CHECKOUT (approx 30-50 USD)*
MORE SHIPPING OPTIONS AVAILABLE DURING HOLIDAYS
FREE SHIPPING WORLD WIDE ON ORDERS OVER 249.00 USD
shipping out is usually within 24 - 48 hours after order is being placed
To avoid shipping delays, please make sure that you filled in the correct address. The address labels are generated automatically.
NEPTN is not responsible for any delays caused due to incorrect address
*Customer is responsible for paying customs duties as they are different in every country. In case of mistakes made when typing address or to schedule redelivery, customer will be responsible for any additional shipping charges.
For shipping Netherlands (Holland), Belgium & Luxemburg please visit www.neptnbrand.com
For shipping to Germany, Austria & Switzerland please visit www.neptn.de
For shipping to Russia please visit www.neptn.ru
For all other international shipping stay on our page :)
For any additional questions regarding shipping please email us to email@example.com
In order for you to enjoy your NEPTN jewelry for a long time, here are some useful tips on how to care your leather and magnets.
We wish you long lasting joy with your NEPTN bracelet / necklace / keyholder
NEPTN jewelry is handmade individually for you.
Occasionally, issues do arise.
Here follows a list of the most common defects:
Adhesive failure: We use the best available two-component adhesive.
Usually this holds strong indefinitely. In rare cases it happens that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly.
Tarnish or rust on the magnets:
If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial rust. This superficial rust can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Fortunately we have had just a few complaints with this issue in the past. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee.
A magnet comes loose or is lost:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.
If one of the above mentioned issues appear (or any other issue) please write an email to:
firstname.lastname@example.org or send the damaged piece directly back to us:
May you enjoy your new NEPTN jewelry for many years to come.
This page is here to help you to find the perfect bracelet size for your wrist.
You will also find information regarding what to do if you want to change sizes after receiving your order.
Measure your wrist with tape measure and choose from the chart below your correct NEPTN size.
Shown measurements are wrist circumference, not bracelet lengths. Lengths vary based on bracelet thickness.
WHEN MEASURING YOUR WRIST MAKE SURE YOU ARE NOT USING A STRING, TWINE, CABLE OR ANYTHING THAT IS THICKER THAN 1/16 OF INCH AS IT WILL GIVE YOU INACCURATE MEASUREMENT.
We add just the right amount of length to your final bracelet so that it will fit perfect.
No matter which kind of claps or whether it is a single or double or even triple bracelet.
If you are between sizes, please contact us to email@example.com or chat live on our website, so we can help you find correct size
Check the two pictures below for the perfect bracelet size
If you don't have a measuring tape on hand, you can print PDF below instead and cut out the NEPTN measurements.
If you don't have printer, you can use simple twine, wrap it around your wrist the way you'd like for bracelet to fit and measure the length with ruler - that will be your wrist circumference.
PLEASE PRINT ON LETTER SIZE OR A4 IN LANDSCAPE MODE AND NO SCALING TO GET THE MOST PRECISE MEASUREMENT
Click on on the picture below to download the PDF picture:
* For ANY questions regarding size or custom sizing please email us at firstname.lastname@example.org or chat with us live on FB: NEPTN (US, GB, AU...) or IG @neptnbrand
We are very responsive, so don't hesitate to reach out! It will save you a lot of time later on when you don't have to send it back for resizing :)
We want you to have a long-lasting excellent experience with your new NEPTN jewelry. The perfect fit is an essential part of that. This is why we make it easy for you to change your size.
Just follow these steps and we will change your NEPTN piece to the desired size.
*PLEASE NOTE: wrist circumference is not the same as bracelet length. Length of bracelets will vary based on their thickness.1. Print out our SIZE CHANCE form. Please click the link below to download the PDF file:
2. Fill in your desired size as well as your order number and your name.
3. Send the filled out SIZE CHANGE form and the NEPTN jewelry to our office address:
Please add 5 USD for new shipping & handling.
4. Upon receiving your item, we will take care of new length and send back to you as fast as possible.
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