DELIVERY & POSTAGE

SHIPPING COSTS:

WE SHIP WITH USPS AS OUR STANDARD OPTION AND UPS AND DHL AT CARRIER CALCULATED RATES. OUR RATES FOR INTERNATIONAL SHIPPING EXCLUDE YOUR COUNTRY'S CUSTOMS CHARGES.

THE SHIPPING COSTS ARE 0.00 USD PER ORDER WITHIN US (INCLUDING PUERTO RICO) ON ORDERS OVER $29

7.95 USD FOR EXPEDITED SHIPPING (3-5 BUSINESS DAYS IN TRANSIT)

STANDARD SHIPPING TO CANADA IS 20.00 USD*

DHL Canada (2-4 days) calculated at checkout, approx 30 USD*

DHL other countries (2-5 days) calculated at the checkout prices vary from country to country and are typically between 30 - 55 USD*

INTERNATIONAL SHIPPING IS 20 USD)*

FREE SHIPPING WORLD WIDE ON ORDERS OVER 249.00 USD*

ORDERS SHIPS OUT WITHIN 1 - 3 WORKING DAYS OF YOUR ORDER.

USUALLY WITHIN 24 HOURS

NEPTN is not responsible for any delays caused by carriers at calculated rates.

TO AVOID ANY DELAYS IN RECEIVING YOUR ORDER, PLEASE VERIFY ALL DELIVERY INFORMATION PRIOR TO SUBMITTING YOUR ORDER.

IF YOU FILLED IN INCORRECT ADDRESS AND PACKAGE IS SENT BACK TO US, YOU WILL BE RESPONSIBLE FOR COVERING NEW POSTAGE EXPENSES TO SEND YOU PACKAGE AGAIN

*IN ORDER TO KEEP POSTAGE AT THIS PRICE, WE DO NOT ISSUE RETURN LABELS

*International customs charges vary from country to country. Customer is responsible for covering any non-inclusive shipping charges including customs.
In case customer refuse to receive or pay duties to their customs and package is sent back to NEPTN customer will still be charged shipping cost and refunded price of item purchased.


For shipping to France, Netherlands (Holland), Belgium & Luxemburg please visit www.neptnbrand.com
For shipping to Germany, Austria & Switzerland please visit www.neptn.de  
For shipping to Russia, Uzbekistan, Tajikistan, Kyrgyzstan, Moldova, please visit www.neptn.ru

For all other international shipping stay on our page :)

For any additional questions regarding shipping please email us to hello@neptn.us

FINDING PERFECT SIZE

This page is here to help you to find the perfect bracelet size for your wrist.

You will also find information regarding what to do if you want to change sizes after receiving your order.

FINDING THE PERFECT SIZE:

Measure your wrist with tape measure and choose from the chart below your correct NEPTN size.

Shown measurements are wrist circumference, not bracelet lengths. Lengths vary based on bracelet thickness. 

WHEN MEASURING YOUR WRIST MAKE SURE YOU ARE NOT USING A STRING, TWINE, CABLE OR ANYTHING THAT IS THICKER THAN 1/16 OF INCH AS IT WILL GIVE YOU INACCURATE MEASUREMENT.

We add just the right amount of length to your final bracelet so that it will fit perfect.
No matter which kind of claps or whether it is a single or double or even triple bracelet.

If you are between sizes, please contact us to hello@neptn.us or chat live on our website, so we can help you find correct size

Check the two pictures below for the perfect bracelet size

Women wrist circumferences:

women sizing guide

Men wrist circumference:

Men sizing guide

 

If you don't have a measuring tape on hand, you can print PDF below instead and cut out the NEPTN measurements.

 If you don't have printer, you can use simple twine, wrap it around your wrist the way you'd like for bracelet to fit and measure the length with ruler - that will be your wrist circumference. 

PLEASE PRINT ON LETTER SIZE OR A4 IN LANDSCAPE MODE AND NO SCALING TO GET THE MOST PRECISE MEASUREMENT 

Click on on the picture below to download the PDF picture:


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* For ANY questions regarding size or custom sizing please email us at hello@neptn.us or chat with us live on FB: NEPTN (US, GB, AU...) or IG @neptnbrand
We are very responsive, so don't hesitate to reach out! It will save you a lot of time later on when you don't have to send it back for resizing :)

SIZE CHANGE AFTER RECEIVING

We want you to have a long-lasting excellent experience with your new NEPTN jewelry. The perfect fit is an essential part of that. This is why we make it easy for you to change your size.

Just follow these steps and we will change your NEPTN piece to the desired size.

*PLEASE NOTE: wrist circumference is not the same as bracelet length. Length of bracelets will vary based on their thickness.  

1. Print out our SIZE CHANCE form. Please click the link below to download the PDF file:
SIZE CHANGE FORM

 
2. Fill in your desired size as well as your order number and your name.

3. Send the filled out SIZE CHANGE form and the NEPTN jewelry to our office address: 

Please add 5 USD for new shipping & handling.

    NEPTN-US LLC
    5161 COLLINS AVE
                                                            #1406
    MIAMI BEACH, FL
    33140

     

    4. Upon receiving your item, we will take care of new length and send back to you as fast as possible.

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