DELIVERY & POSTAGE

SHIPPING COSTS:

WE SHIP WITH USPS AS OUR STANDARD OPTION AND UPS AND DHL AT CARRIER CALCULATED RATES. OUR RATES FOR INTERNATIONAL SHIPPING EXCLUDE YOUR COUNTRY'S CUSTOMS CHARGES.

THE SHIPPING COSTS ARE 0.00 USD PER ORDER WITHIN US (INCLUDING PUERTO RICO) ON ORDERS OVER $34

7.95 USD FOR EXPEDITED SHIPPING (3-5 BUSINESS DAYS IN TRANSIT)

STANDARD UPS SHIPPING TO CANADA IS 15.00 USD*

DHL Canada (2-4 days) calculated at checkout, approx 30 USD*

DHL other countries (2-5 days) calculated at the checkout prices vary from country to country and are typically between 30 - 55 USD* 

INTERNATIONAL SHIPPING IS 20 USD*

FREE SHIPPING WORLD WIDE ON ORDERS OVER 249.00 USD*

ORDERS SHIPS OUT WITHIN 1 - 3 WORKING DAYS OF YOUR ORDER.

USUALLY WITHIN 24 HOURS

NEPTN is not responsible for any delays caused by carriers at calculated rates.

TO AVOID ANY DELAYS IN RECEIVING YOUR ORDER, PLEASE VERIFY ALL DELIVERY INFORMATION PRIOR TO SUBMITTING YOUR ORDER.

IF YOU FILLED IN INCORRECT ADDRESS AND PACKAGE IS SENT BACK TO US, YOU WILL BE RESPONSIBLE FOR COVERING NEW POSTAGE EXPENSES TO SEND YOU PACKAGE AGAIN

*IN ORDER TO KEEP POSTAGE AT THIS PRICE, WE DO NOT ISSUE RETURN LABELS

*International customs charges vary from country to country. Customer is responsible for covering customs charge. Customs charge is not determined or made by NEPTN, it depends on your respected local goverment how they calculate import fees. 
In case customer refuse to receive or pay duties to their customs and package is sent back to NEPTN customer will still be charged shipping cost and refunded price of item purchased.

HOW TO AVOID HIGH BROKERAGE FEES WHEN IMPORTING TO CANADA?

In order to self-clear goods in local CBSA offices and avoid UPS, FedIX and other courier brokerage fees you will need following:
– Courier’s name (NEPTN)
– Unique shipment identifier number: Courier must provide (tracking number)
– Shipment’s invoice: Courier must provide (your order number)
– Place where the package is being held (this information will be under tracking details when shipment arrives to Canada)

For shipping to France, Netherlands (Holland), Belgium & Luxemburg please visit www.neptnbrand.com
For shipping to Germany, Austria & Switzerland please visit www.neptn.de  
For shipping to Russia, Uzbekistan, Tajikistan, Kyrgyzstan, Moldova, please visit www.neptn.ru

For all other international shipping stay on our page :)

For any additional questions regarding shipping please email us to hello@neptn.us